FAQ

HOW SOON WILL I GET MY ORDER?

We aim to ship all of our standard pockets within 4 business days; however, this could be longer depending on public holidays or if it's a custom order. We ask that if you need a quick order, you select express shipping, please bear in mind this is for shipping only your pocket will still have to be manufactured.

HOW DO THEY ATTATCH TO THE WALL?
Your pocket comes with adhesive hook and loop one side is attached to the back of your pocket the other is adhesive to attach to your wall. 

All our pockets come with two full widths of hook and loop top and bottom for larger sizes we use more.   Remember to clean your surface first. Instructions are included with your purchase.

HOW DO I MATCH TO MY EXISITING UPHOLSTRY?
We send complimentary, obligation free samples, Use the Contact us on our website.

WHAT IS THE DIFFERENCE BETWEEN PREMIUM FAUX LEATHER AND VINYL?

The vinyl is commercial marine grade quality, hard wearing but with a stiffer feel. The premium faux leather and Eastwood are high-quality upholstery grade with a softer feel like fabric.  We chose these products because they are extremely hard wearing and will stand up to daily use in your van.

WHAT COLOURS DO YOU STOCK IN FAUX LEATHER

Black, Granite, Storm, Slate, Blue Steel, Anthracite, Oatmeal, Pebble, Polar White,

Steam, Mushroom, Sambar, Chocolate, Espresso 

WHAT COLOURS IN VINYL

Black, Dark Grey, Light Grey, Cloud, Ocean Beach, Coral Sand, Copra, Ice White, Snow White 

WHAT FABRIC COLOURS

Ardo; Black, Slate, Silver, Gunmetal, Alabaster

Keylargo; Black Anthracite, Graphite, Lead, Ash, Pebble, Pumice.

EASTWOOD

Tan, Pumice, Bison, Chocolate, Donkey, Taupe, Dove, Slate, Black, Sand.

CAN YOU MAKE THEM TO A CUSTOM SIZE?
Yes, we certainly can. You will need to send us an email to roostorageau@gmail.com and let us know the overall size that you require, how many pockets that you need and the space between them. 

I WANT A DRINK BOTTLE POCKET NEXT TO ANOTHER POCKET ON THE SAME BOARD, CAN YOU MAKE THIS FOR ME?

Yes, we can, our bottle holder pocket combination has been tried and has no issues, it is double stitched and reinforced as well as being attached to the back board. 

I WANT A VERY WIDE POCKET AND WANT IT SEWN UP THE MIDDLE. 

Yes, we can do this for you but prefer not to, our pockets are extremely well made and as such a double seam with reinforcing would be used as well as realigning the pleats.

I MADE A MISTACK WITH THE SIZE I NEEDED CAN I RETURN MY POCKET

Yes, we will accept a return, you must contact us first.  Returns are at your expense and must be in a perfect condition. We will then issue you a store credit only NOT INCLUDING SHIPPING. CUSTOM MADE ORDERS ARE NON-RETURNABLE.

THE COLOUR IS NOT WHAT I WANTED

This is why we offer complimentary samples; we will accept returns but again at your expense not including shipping and for a store credit, pockets must be in perfect condition. CUSTOM MADE ORDERS ARE NON- RETURNABLE.

I HAVE NO FIXED ADDRESS; HOW CAN I ORDER POCKETS

Australia post can arrange a parcel collect locker for you, we will need both your email and phone number.

 https://auspost.com.au/receiving/collection-points/choose-a-post-office-for-deliveries